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Suggested email address

tvanbourg
New Arrival

When I book a flight, and want to email someone the itinerary, it suggests and email address that is no longer valid.  It never suggests the email address I have used for the last 10 years.  How do I clear the invalid address?  I've cleared cookies, cache and used different browsers.

6 REPLIES 6

Re: Suggested email address

SWDigits
Rising Star
Solution

Have you double checked the email address on file in your Southwest profile?  Here is the click path for browsing on a computer:

 

My Account > Personal (under the "My Preferences" section) > Notify > Edit

 

 


Southwest customer | Home airport DCA | Community Chamption

Re: Suggested email address

tvanbourg
New Arrival

The only email address in the profile is my address which is correct.  The suggestion comes when I try to send my intinerary to my wife.  It is the old address for her, even though I've used the new one many times.

Re: Suggested email address

dfwskier
Rising Star

@tvanbourg wrote:

The only email address in the profile is my address which is correct.  The suggestion comes when I try to send my intinerary to my wife.  It is the old address for her, even though I've used the new one many times.


Many browsers will "autofill" things like e-mail addresses, usernames, etc. Perhaps you should check that. - try a different computer to see if it happens.

Re: Suggested email address

tvanbourg
New Arrival

I've cleared the browser cookies and cache.  Tried different browsers.  Same thing.  Been this way through 4 different laptops.

Re: Suggested email address

elijahbrantley
Rising Star

When you log into her Rapid Rewards account, is the email address correct?  I wonder if even though you have changed it many times in the booking process if it is somehow carrying over from her RR account?

-A List Preferred, Companion Pass holder, Community Champion.

Re: Suggested email address

TheMiddleSeat
Rising Star

Check for the old email address here:

 

My Account

Scroll down to My Preferences

Click communication 

Click Alerts on the right side 

Click My frequent contacts

 

--TheMiddleSeat