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I purchased a ticket for my mom with my RR miles. Why can I not see that ticket in my upcoming travel like I do for the tickets I purchased for me and my daughter? Where can I see it other than the email?
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Solution
If you are not one of the ticketed passengers on the reservation you won't see the reservation in your account.
Using the confirmation number and passenger name you can view the reservation here: https://www.southwest.com/air/manage-reservation/index.html