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got an email from SW
Your Rapid Rewards® account reflects that 48,000 points from your balance were used on 09/25/2021 to redeem for a reward. To verify this activity or view details, log in to your account via
Log in and give no details just that they are deducted. I waited on hold forever to be told reset password, call Rewards on Monday. They could help but said it looked like the points were used on a gift card? But i don't see this on my end and cant cancel a transition!
DATEDESCRIPTIONPOINTS 9 25 21More Rewards - 09 25 2021 48,000
What is frustrating is i just moved 30,000 points over from another chase account to book travel this week!!! Waiting on hold for hours!
Solved! Go to Solution.
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customer service put them back into my account! yay!
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that is great to hear
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Glad you got your points back!
I would recommend changing your password though for your accounts security or this could happen again by the same bad guy who did it the first time.
-Blake
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Travel rewards fraud is so frustrating. Glad they resolved for you!