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Just waited 45 minutes to request a REFUND on a fare. The military has a ban on domestic travel. SWA does not refund "wanna get away" fares even if there are military orders. Horrible! The agent said the only exception is "deployment" Horrible policy, Southwest!
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As you found there are no cash refunds on non-refundable tickets, this is the same with all other airlines. You have one year from original purchase date to complete travel with the funds. Given the current situation that expiration could be extended, but that's just a guess.
--TheMiddleSeat