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Promised a flight change for the same price and then had to pay $200
Promised a flight change for the same price and then had to pay $200
06-02-2017 05:25 PM
Explorer C
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I changed my flight over the phone because the website wouldn't let me from Cabo back to San Diego. The person on the phone changed it for the same price and I asked her to check it again a few times and she said I was locked in and it was absolutely correct. Then I was sent my same old itinerary. I would expect some accountability for what I was promised verbally.
I will never fly Southwest again if this isn't resolved.
1 REPLY 1
Re: Promised a flight change for the same price and then had to pay $200
Re: Promised a flight change for the same price and then had to pay $200
06-02-2017 09:54 PM
Aviator A
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You didn't explain how, why, or when you paid the $200.