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Sorry your upset with your recent flight experience because a FA wouldn't give you a water because I wasn't on that flight I can't say why she wouldn't give you the water but glad you got one in the end.
if you would like to discuss with someone at southwest directly you can call customer relations at 855-234-4655 you can also send Southwest a message on Twitter or you can email Southwest by clicking on the contact us link at the bottom of the Southwest homepage
hope your next flight is better!
Blake