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I have just gotten bounced to a fourth telephone number while trying to get an itemized receipt for a trip. This is ridiculous customer service.
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Now the vacation customer service rep is giving me attitude. She said she couldn't do it, after I got bounced back to her. Then got huffy when I asked to speak to a higher up...
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Now she asked for my reservation number. Maybe she will be able to do something?
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Back on hold, approaching 1 hour total hold time. Now I am explaing basic algebra to figure out the pricing. x+y=z, where flight=X, y=hotel, z=total price.
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On hold again, going from a manager to suprtvisor.
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Ask them to fax your receipt. Nice 1 pager with all the receipt info. Been doing that for years. I have mine faxed to a service that creates a pdf and emails it to me. Up until Sunday, fax receipts was an option you could select but alas, it's apparently gone now .
I can post image if requested.