Damaged luggage

[SarasotaArk]

I flew on Southwest on Wednesday, November 22, 2023 from Sarasota to Nashville to Raleigh -Durham.  When I arrived at Raleigh Durham my one piece of luggage was badly damaged.  There was no damage to any contents.  I do have photos of the damage.

[dfwskier]

I hope you filed a damaged bag report before you left the airport. That's supposed to be done within 4 hours of getting the bag

[SarasotaArk]

No, unfortunately, I did not report the bag being damaged before I left the airport.  Does that mean that Southwest will do NOTHING to compensate me for damaging my luggage?  That is honestly not an acceptable solution.  please reconsider.  Thank you.

[DancingDavidE]

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@SarasotaArk wrote:

No, unfortunately, I did not report the bag being damaged before I left the airport.  Does that mean that Southwest will do NOTHING to compensate me for damaging my luggage?  That is honestly not an acceptable solution.  please reconsider.  Thank you.

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We're just customers on here - use the Contact Southwest Customer Service or the luggage form to submit an official request.

One of the common comments though is that you can't wait very long to file a claim as they don't know what's happening after the luggage leaves the airport.

Good luck!

[gsking]

Yeah, I suspect after leaving the airport, you're out of luck.

My bag came down the conveyer with the handle out and bent.  Why they took it out, I have no idea.  It was hard to get back in, so they left it out and it got trashed.

I turned and saw the baggage CSA standing there.  I made a face and she walked inside and printed me a $200 voucher. 

Couldn't have been easier.

[DancingDavidE]

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@gsking wrote:

Yeah, I suspect after leaving the airport, you're out of luck.

My bag came down the conveyer with the handle out and bent.  Why they took it out, I have no idea.  It was hard to get back in, so they left it out and it got trashed.

I turned and saw the baggage CSA standing there.  I made a face and she walked inside and printed me a $200 voucher. 

Couldn't have been easier.

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Sorry about your bag, glad you got a voucher easily. 😬