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Yesterday I flew from St Louis to San Antonio, unfortunately my luggage didn't arrive when I did. I've flown other airlines, and my luggage has been late, and they delivered the luggage to me. But, that's not what happened yesterday. They called me at 7:30pm, said they found my luggage, and I was ecstatic. They said they could deliver it between 9pm and 1 am. It never showed up. We stayed up all night and called the airline when it didn't show up. They gave us an obviously fake number for a delivery company. We called, it was not a real number, and then called southwest back. At this point, they told us they really couldn't help us, they used a third party and were unaware of where my luggage was, and it was no longer their responsibility. Has anyone had a similar experience? What's the best thing for me to do next? Should I always volunteer to pick up my lost luggage ?
Solved! Go to Solution.
Re: How southwest selects 3rd parties to deliver luggage
Re: How southwest selects 3rd parties to deliver luggage
01-23-2017 12:10 PM
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Hi @Michelle451,
We do not give out fake numbers for our bag courriers, and I'm sorry that this has been a disappointing experience for you. Please reach out to our Customer Relations Department at 1-855-234-4654 so one of our Representatives can work with you individually.