Southwest vs. United

[Houstoneditor]

Call Southwest's 800 number, get an operator right away. Call United's 800 numbers, wait 5-10 minutes. Call Southwest's 800 number, get an operator in the United States, who presumably is paid a decent U.S. wage. Call United's 800 number, get an operator in the Philippines. Just sayin'.

[chgoflyer]

Reservations lines for both are answered quickly.

Customer Relations for Southwest often has very, very long hold times.

You are correct that Southwest's phone support is US-based.