Unused travel funds

[ashliecomeaux]

Hi - I purchased a ticket back in January for a trip in March. Shortly after booking the ticket, I found out that I was pregnant and would not be able to make the trip. I canceled the trip however, with a baby on the way, I will not be able to use the travel funds towards a future trip before the expire. Are there any other options available for the use of these funds? Can I use them to purchase a ticket for a family or friend? Would it be possible to get a refund? Maybe use them to buy rapid reward points? I really do not want to loose them.

Thanks!

[franktravel]

The only thing you can do with travel funds is purchase a future flight in the same name. 

You can also would try this but not sure it will work. Good Luck!

For all other refund requests, including refund exceptions on nonrefundable travel and refund consideration on all "paper" tickets, you may:
Write to Refunds Department at the address below.

Contact Information
Southwest Airlines
Refunds Department
P.O. Box 36649
Dallas, Texas 75235-1649

[bchanell5]

Were you able to successfully obtain a refund? I am in a similar situtation.