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Lindsey,
I was having this exact same problem from Sweden for several months. "Access denied. You don't have permission to access http://www.southwest.com... on this server". It didn't help changing computers, browsers, trying to access it from home or work. Nothing helped. Even the the iPhone App would not work from Sweden. Until... I started using a VPN on my Macbook, which "tricked" the southwest webservers into thinking I was located in the USA (Atlanta GA). Now I can access the southwest website without any problems.
I suggest trying to use a VPN software to get around this problem. Obviously, SW airlines has major problems with their IT systems--having this type of problem for so long should have caused heads to roll in the IT department!
FYI: I use Avast Security antivirus and VPN on a Macbook pro. The AntiVirus is free, and the VPN has a 7-day free trial. Works for Windows, Linux and Mac. Give it a try.
/Jeff from Stockholm
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Thank you Jeff for your post. I am in Switzerland and your suggestion below worked.
I am pasting Jeff's advice below just for you who have similar problem. Have pleasant flight.
"Lindsey,
I was having this exact same problem from Sweden for several months. "Access denied. You don't have permission to access http://www.southwest.com... on this server". It didn't help changing computers, browsers, trying to access it from home or work. Nothing helped. Even the the iPhone App would not work from Sweden. Until... I started using a VPN on my Macbook, which "tricked" the southwest webservers into thinking I was located in the USA (Atlanta GA). Now I can access the southwest website without any problems.
I suggest trying to use a VPN software to get around this problem. Obviously, SW airlines has major problems with their IT systems--having this type of problem for so long should have caused heads to roll in the IT department!
FYI: I use Avast Security antivirus and VPN on a Macbook pro. The AntiVirus is free, and the VPN has a 7-day free trial. Works for Windows, Linux and Mac. Give it a try.
/Jeff from Stockholm"
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Look like someone did not work hard enough to fix the issue -->>>
Access Denied
You don't have permission to access "http://www.southwest.com/html/specialoffers/air-offers.html?" on this server.
Reference #18.c5411002.1546984662.b1ae17a9
Think 2 years should been ample time to work with European carriers to fix this. FYI - I am using a prepared Vodaphone data-sim - so not being blocked by a hotel etc,.
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@schouli wrote:Look like someone did not work hard enough to fix the issue -->>>
Access Denied
You don't have permission to access "http://www.southwest.com/html/specialoffers/air-offers.html?" on this server.
Reference #18.c5411002.1546984662.b1ae17a9
Think 2 years should been ample time to work with European carriers to fix this. FYI - I am using a prepared Vodaphone data-sim - so not being blocked by a hotel etc,.
Unfortunately, the issue isn't actually being worked on at all. 😞
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I am on vacation in Austraila. I am trying to book flight for my employess, yet the SW site is not allowing me to access this? Why ?
I book 3-10 flight a week.
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Cannot book from South Africa for well over a year now
When is this going to be fixed up
I reported it to the Call Centre - treated very politely, they said they will look into it, etc etc - I see many people have complained about it - yet nothing is fixed perhaps a year later
Does the CEO of South West know that this is a problem?
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I am in the Netherlands and having the same problem accessing any part of the website except for this community page. Message: Access Denied. I downloaded the app, but it will not let me register there ("unknown error"). How can I check in for my flight on Wednesday? I will not be in the US until I land at SFO 4 hours before this flight's departure time.
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HI @elysiacb,
I'm so sorry - we're aware that there are countries outside the US that are having difficulty accessing our website. We've notified our IT Department, and they working on a fix. In the meantime, we apologize for the inconvenience.
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I'm so sorry - we're aware that there are countries outside the US that are having difficulty accessing our website.
That's not how the internet works.
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Sorry, but by default the internet doesn't know national boundaries. Any site works from anywhere unless specifically blocked. So Southwest has definitely decided to block overseas access. I can't imagine how much money they lose by doing this. Several thousand dollars a year just from me. It must add up to tens of millions. And Southwest is the one airline that can't be booked on third-party sites. So frustrating!