06-20-2022
03:04 PM
You are reading the policy correctly, anything over 80" cannot be checked. I don't think the policy has changed, the upper limit was just not previously discussed. I know @ksbrg has opinions on this and can weigh in if anything is different than what the policy says.
--TheMiddleSeat
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It is available electronically if you use a digital boarding pass and can also be printed if you choose to print your boarding pass.
Edit: if I remember correctly when using the mobile boarding pass on a phone there isn't a specific drink coupon, but show the boarding pass to the crew and they will know that you have a drink coupon.
--TheMiddleSeat
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06-19-2022
03:21 PM
1 Love
Two checked bags are included with the purchase of your ticket on Southwest. Just make sure you follow size and weight limits. Here is more information:
https://www.southwest.com/help/baggage/checked-baggage
--TheMiddleSeat
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06-17-2022
02:23 PM
2 Loves
If you found it in the airport and not on a plane contact the airport as they will have their own process.
--TheMiddleSeat
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Perhaps Southwest doesn't have them because AA does. If Southwest knows it can't succeed on the route why would it take on AA? Southwest is going to put the planes somewhere else where they can make money.
--TheMiddleSeat
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06-16-2022
12:34 PM
06-16-2022
12:34 PM
Hopefully there's a good story behind the injury.
Most of your questions are answered here:
https://www.southwest.com/help/accessible-travel-assistance/wheelchairs-and-other-devices
Yes, your family will be able to preboard with you assuming the daughters are young and not capable of boarding by themselves in their assigned boarding position.
--TheMiddleSeat
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FYI, I just priced out a Jan 3 trip so the extension did happen/is happening.
--TheMiddleSeat
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06-16-2022
08:26 AM
06-16-2022
08:26 AM
It's still early in the day. Southwest does not just extend the schedule at 12:01am but rather throughout the morning.
--TheMiddleSeat
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06-15-2022
10:49 AM
06-15-2022
10:49 AM
Filing the claim with Southwest is the best way to handle this. You can also file a claim online. Hopefully you have identifying information on or in the bag. Good luck
--TheMiddleSeat
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06-15-2022
10:46 AM
1 Love
Besides the poor rate of return, the points earned from spending with a Chase Southwest credit card are not tier qualifying. Credit card spend points are companion pass qualifying. Chase does offer some cardholders a tier qualifying points bonus after reaching a spending threshold, but it's not a ton and not worth the extra fee just for those.
--TheMiddleSeat
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FYI, here's a picture I was able to take of the Chase app showing the "new account bonus" section right under the list of recent transactions. As you can see it shows what you have spent and what you need to spend. This picture is not showing a Southwest card, but another Chase card I recently obtained. The Southwest card showed the same tracker when I received it. The Chase app wouldn't let me take a screenshot so I apologize for the blurriness.
--TheMiddleSeat
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I have actually been very impressed with the Chase app and it's promotion trackers showing what my spend threshold is and my progress towards it for each of their cards I have. If you're not seeing that in the app then perhaps you do not have a promotion associated with your card. Seems that the person you spoke with agrees. I can't say I've applied via the mail for a card since the late 90's and would recommend you apply online next time. It's much quicker and ensures the promotion you want is applied to the account.
--TheMiddleSeat
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Board in their assigned boarding position. If they don't get sequential numbers they can board together at the higher (less good) boarding position.
If you or another adult is available, you are able to walk with them to the gate and assist them. Request a gate escort pass at the check-in counter. IMO most 15 year olds should have no problem navigating an airport. Ensure they have some money for food and a print out of their itinerary in case they need to ask questions. Any Southwest or TSA employee can assist them.
--TheMiddleSeat
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06-13-2022
11:43 AM
06-13-2022
11:43 AM
You should return the bag to the airport as soon as possible. The other person may have done the same thing and Southwest is waiting for you to return the bag so they can be contacted.
--TheMiddleSeat
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If you redeemed points for the flight as your subject implies then you don't even have to cancel the flight to get a refund. No showing for a points flight will result in the points being refunded back to you.
https://www.southwest.com/help/rapid-rewards/rapid-rewards-redeeming-points
What happens to my points if I don't complete the flight I originally booked for reward travel?
When traveling on points the ticket will be redeemed based on the one-way segment that was flown (origin-destination), and any remaining unused points for additional one-way segments will be returned to your account. Please allow up to four days for any unused points to post back to the original account.
--TheMiddleSeat
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No. If a flight is truly full where would you expect to sit?
--TheMiddleSeat
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06-13-2022
05:18 AM
06-13-2022
05:18 AM
@Jessica2008 start a new thread
--TheMiddleSeat
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@VetteLady This is why travel insurance is available and credit cards offer trip delay coverage. When planning big trips it's worth looking into options to protect you.
--TheMiddleSeat
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06-11-2022
10:03 PM
06-11-2022
10:03 PM
@xmiro121 yes
Did you book 2 separate trips?
--TheMiddleSeat
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06-10-2022
11:04 AM
06-10-2022
11:04 AM
No. Nothing is required for travel within the continental 48 states.
--TheMiddleSeat
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06-10-2022
11:04 AM
2 Loves
Stop calling! Put these requests in writing by sending a message to Southwest. Use the contact us link at the bottom of the page and send a message. Then you have a paper trail for everything. The information you were told today does sound accurate, but again, you should be putting these requests in messages, not phone calls.
This is a customer to customer forum so you will not receive a message from Southwest here.
--TheMiddleSeat
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Mom should have boarded with daughter at the B1 boarding position. You can move back in boarding, but no one can move up to a better boarding position. Kudos to the staff for enforcing this.
Since this is a customer to customer forum you won't get a response from Southwest here and in my opinion you have no actual complaint since staff was just enforcing policy. To claim prejudice is downright silly. If you really want to contact Southwest use the contact us link at the bottom of the page and send a message.
--TheMiddleSeat
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06-09-2022
11:00 PM
06-09-2022
11:00 PM
Yes. Travel funds will only apply to your portion of the fare.
--TheMiddleSeat
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I'm completely puzzled why you have waited so long to seek a resolution for this. I believe you submitted your original inquiry via written message and I strongly suggest you stick to written messages instead of calling. Sending messages referencing your previous messages (date, reference number, etc) allow the matter to be investigated. That cannot be done if you call and you won't have much success calling and demanding answers.
Use the contact us link at the bottom of this page and send a message.
--TheMiddleSeat
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Feel free to DM the voucher info 😁
--TheMiddleSeat
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If you knew you could utilize family boarding it makes no sense why you would have purchased EarlyBird. I believe that's what you are trying to tell others, but I'm puzzled you couldn't figure that out for yourself.
As far as who got all those seats ahead of you, yes anyone who purchased EarlyBird before you, but ahead of them is every A-List flyer and any companion they might have flying with them. Considering A1-15 is reserved for Business Select (not business class) there are only 45 slots available in A. Those can easily be filled just by A-List. EarlyBird is great for situations when you don't want to bother having to check-in 24 hours prior to the flight, it does not guarantee an A boarding position and should not be seen solely as a way to secure a premium boarding position. Apparently that's what you incorrectly believed it would provide.
--TheMiddleSeat
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While the travel fund is in your name you can use it to pay taxes on flights you take as a companion.
--TheMiddleSeat
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06-08-2022
01:55 PM
06-08-2022
01:55 PM
The only situation I know of where this would happen is if the ticket is non-rev.
--TheMiddleSeat
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