09-11-2017
02:38 PM
09-11-2017
02:38 PM
That does not sound pleasant. Just so you're aware, this forum isn't a customer service channel. While your post will help make other's aware that things like this can happen, it won't generate a reply from Southwest. Once your baggage claim case is closed, it's unlikely you'll receive any further consideration. My recommendation would be to send a (short, polite, firm) letter to Southwest requesting your claim be reevaluated for compensation. You might also want to consider filing a US DOT Consumer Complaint.
... View more