11-13-2017
02:24 PM
11-13-2017
02:24 PM
When you cancel a flight, the funds are available for use towards new travel for the original passenger for one year from the original date of purchase (all travel bust be completed by then). They are held under the original confirmation number (this is not a voucher). Once those funds are expired, you can request reissue as a voucher, minus a $100 fee. You have 6 months from expiration in which to make the request and the voucher will be valid for 6 months from date of issue, usable by anyone (but only for air travel, not any taxes or fees). Requests are granted on a case-by-case basis, and this unpublished policy is subject to change -- including the amount of the fee -- at any time.
... View more