11-11-2017
07:12 PM
11-11-2017
07:12 PM
Unfortunately, that's a known issue, and a common complaint. From what I understand, it has to do with the databases that hold inventory getting out of sync with those that hold fares. Despite the recent booking system upgrade (which one hoped might address the issue) and frequent customer complaints, this frustrating situation continues. If you contact Southwest, they'll just point out that no fare is guaranteed until it is purchased. Southwest's fares change frequently, so it's likely the last seat at the previous price was purchased before you, so the system offered you the next highest price. Your best bet would be to keep checking back to see if the price drops at any point. If so, you can change to that fare and will be given the difference to use towards future travel (up to one year from date of purchase, original passenger only).
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