@venkath2002 wrote: Same issue but with a twist! When we called up, they said $ 100 per confirmation no. rather than per ticket and asked me to call back to convert to voucher after it expires. I was travelling within 20 days of the expiry. But that does not matter here. Since we had two confirmation and was $ 200 bucks, instead of travelling during thanksgiving, we saved that for christmas holiday travel though it was only $ 200 forfeiture. Now when we actually called on to convert it to voucher, we lose $ 400. Utilized other airline for our thanksgiving travel since it was cheaper than SW. Guess what, we could have just utilized this travel fund. SW customer service mis-communicated costed me (not once but confirmed it twice).. Certainly, my use of travel fund on SW would be my last. Certainly lost a A list member ! I'm not sure I follow exactly what you're saying. It seems odd to me that an A-Lister (25 paid flights per year) wouldn't have had an opportunity to use travel funds prior to their expiration. But maybe I don't understand what you're saying? In case you're confused about how it works: Once expired, the fee to reissue travel funds as a voucher is $100 per confirmation number / passenger. If a passenger has multiple travel funds under multiple confirmation numbers, they can combine them via a "dummy" booking prior to expiration. This will generate a single confirmation number. Sorry if this is too late to be of any good to you.
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