Completely agree that complaining bout having to keep track of refunds is ridiculous when no other airline offers refunds for cancelations and rebooking without fees like Southwest does. I'll gladly do a little work to track my funds in exchange for not paying fees. Personally, I use a Google Sheet to keep track of my travel funds. I can access the information from any device so it's always available to me when I am booking flights. Every time I cancel or rebook I put the confirmation number, expiration date, and value of the funds into the sheet.
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