Dear jbansal Sorry to hear of the misplaced device... I hope it finds the way back to you. Your details are great and filing the claim is the correct next step. I left my Boise headphones with 300 dollars of rei gift cards in the case on a flight to phx -- I filed the claim, got an email the claim was accepted with a number, swa got back with me two days later informing me of how to have my items sent to my home. Even the gift cards which is like returning cash! I inquired how to thank an employee -- the answer was ' you have by allowing us to care for you -- this is all of us at swa..'. So now to pay it back I check the seat back pockets around me on each flight -- hoping to help another and share the LUV.
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