02-03-2018
05:43 PM
02-03-2018
05:43 PM
Dear @cbowman I read your post. Sorry for your frustration... It sounds like it's become pretty difficult for you to keep an accurate record keeping of your credits, especially since you accumulate a large number of them. It's great though that the company is willing to cooperate with you! I love SWA, and I truly believe that it truly cares about its customers. We can count on one hand the airliens that would go to such great lengths to keep us all satisfied, and earn our business. For this reason, I find it difficult to believe that they would want to cause confusion intentionally to any of their passengers' records. I can only speculate that any voucher they issue is sort of a "currency", and therefore, once it's provided to us customers, it's for our safe-keeping. I hope you don't mind a little suggestion.... As you may know, many email domains allow us to use "rules" for our emails. I find that tool very useful... perhaps you may want to give it a try? For instance, in my email folders I have one called "SWA", and any email that comes from SWA goes automatically in that folder. This way, I never have to worry about searching for my records. Sorry, I know that this may not be the answer you were hoping for, but when everything else fails, I'm sure that reaching out to the SWA customer service office will help you get this situation straighten up! I hope you would want to post a follow up here, once you receive your answer. I'm interested, and I wish you good luck! Olivia
... View more