03-11-2018
05:11 AM
03-11-2018
05:11 AM
@mikelytlewrote: What if we lost track of the confirmation numbers? There is more than one flight. Unlike some other carriers, Southwest doesn't offer a "credit bank" function, or any other way of keeping track of all credits in a passengers account. Southwest requires passengers to track their own credits manually. In the past, you could call and have them research credits by referencing the credit card used to make a purchase, but they've eliminated that option. Currently, the booking notification advises: Applying Travel Funds: In the event your travel plans change and you need to apply travel funds to future trips, please make note of your confirmation number. Customers calling Southwest to request a refund or to research travel funds for a specific ticket must provide their confirmation number, ticket number or flight information (date, origin and destination).
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