03-24-2022
06:27 PM
I have had issues the last 3 times I have tried to buy A1-A15 after clearing A-List standby at the counter.
Twice, the agent was patient and helpful, but had to call into the help desk. However, it took anywhere from 5-15 minutes, thankfully there was no line. The other time the agent refused to try and said I was not eligible due to being a standby (even though I had cleared).
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12-04-2018
09:09 PM
2 Loves
@dw0427 wrote: That's a crap response from Southwest. They can absolutely ask different questions to minimize the many that are now taking advantage of pre-board. Southwest is using the Federal regulations as a guise for they do not have the stones to change the policy for fear of bad publicity. As an A-List preferred Member and knowing that my status means nothing because of the ever increasing healthy folks taking advantage of the lax pre-board policy. Why bother frequently flying SW anymore? Seems to me other airlines are more stringent in pre-board than SW...... As a suggestion to SW, why do they allow the whole families of pre-board passengers to board at the same time? I don't mind those that are wheelchair bound but the countless folks that walk on the planes vs. disabled is evergrowing. airline personnel may not ask what specific disability the person has, but they can ask questions about a person’s ability to perform specific air travel-related functions, such as boarding, deplaning, or walking through the airport.
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