05-08-2018
01:45 PM
05-08-2018
01:45 PM
Just got back from our cruise. It turned out that the flights both ways were not impacted by the cancellations. To answer your question, yes - I had called SW customer service which told me that a cancellation due to engine inspections could take place at the last minute. I also emailed customer service and never heard back. I am generally a fan of SW and have been a frequent flyer for many years. I can't recall ever having the need to try to get an answer to a question like this before - which is good of course. However, I must say that I am surprised at how difficult and frustruating it has been trying to get useful information from the company in this situation.
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