05-18-2018
02:43 PM
Does anyone know what factors are considered in determining whether to issue a voucher for expired travel funds? Our funds will not expire until March 2019 but it makes me nervous to wait for them to expire and then just hope that I can get a voucher to extend them. I called in but the woman wouldn't give me any indication on what factors they would consider. She said that she would have to transfer me to a different department who could tell me but that she would not transfer me until my funds were expired. (At which point, it is too late if they decide to deny me the voucher). My concern is that they look to see how much you fly on Southwest to determine whether to issue you a voucher. We almost never fly on Southwest and only bought these tickets because of the seemingly favorable no change fee which now I am regretting. I want the voucher because someone else can use it and the money will not go to waste. Thanks for any advice!
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