06-29-2018
12:49 PM
06-29-2018
12:49 PM
I have discontinued using Southwest Hotels. I have used Southwest Hotels site many times and rarely are receiving all of the points I am entitled to receive. It's not worth the hasstle to try to get the points. And seeing that there is zero customer service for the hotels, it's not worth the trouble. The final straw has been after cancelling reservations the hotels not being notified. I have also had problems with the rate being higher and there is absolutely no customer service at all. It's much better to go directly through the hotel's website.
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