07-17-2018
11:19 AM
07-17-2018
11:19 AM
My flight from San Diego to Oakland gets cancelled due to maintenance. I find this out when I get to the airport... I get put onto a later flight out. No worries, I just have to wait 7 more hours. Whatever.
I check my Rapid Rewards points the next day. Turns out I had to "pay" 22,000 points for the later flight???? 11,000 points PER TICKET for my husband & me.
Um, HUH???? Southwest cancelled my flight, then I HAVE TO PAY FOR THE NEXT FLIGHT??? Has this happened to anyone else? Does anyone else think this is a TERRIBLE policy??? I can't believe it!
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