@unhappyatswa wrote: chg Yes, I've used that contact link twice. The two submissions were acknowledged, but then no follow up. Even though SWA has subcontracted out the rapidrewards program, SWA is ultimately responsible for the program. I'll post any followups from SWA. Southwest will only do what Cartera tells Southwest to do -- add or subtract points. Southwest has no information other than what Catera gives it. I'd suggest that you e-mail SW customer service with a subject something like "Complaint about Cartera's administration of the SW shopping program." Give details of where Cartera is not performing as promised. Ask SW to intervene and ask Cartera to get it's act together.
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