08-06-2018
05:28 PM
08-06-2018
05:28 PM
I have had a miserable few days thanks to southwest. I was stuck in NH for 2 nights and received no compensation. Not only that, I repeatedly received inconsistent information from the customer service people. Then, finally, I return home and they said I should contact customer relations upon my return but the wait time is 45 minutes! I’m not sure what is happening with the formerly dependable airline.
... View more
08-06-2018
05:20 PM
This continues to be a problem. I was just told to email customer relations and wasted 10 minutes looking for the email! The wait time on the customer relations line is 45 minutes and the recorded prompt instructs people waiting to email. I am discouraged by my experience with swa over the last week.
... View more