08-13-2018
11:06 AM
1 Love
Southwest does not outsource calls. One issue that people deal with is when they Google Southwest from their phones, or whatnot, the first listing or so is not Southwest Airlines. It is a third party that will simply access your reservation through Southwest.com and then charge you all these fees, etc. Like mentioned before, if you can't reach them via Twitter or make the change online yourself, you will need to wait on hold. Just remember, when weather hits, for every flight that has to be canceled, that's approxitmately 140 people per flight that need to be reaccommodated.
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