08-30-2018
10:51 AM
08-30-2018
10:51 AM
@zapps29 wrote: HEY. How does one go about getting help when items are damaged aboard a Southwest flight? Can you edit your subject line to match your topic? The claim should be made within four hours of receiving your items, the details are on your claim tickets. From your description on the other thread about the damage I'm assuming you are after the four hour time - you'll have to call customer relations about the damage, but I wouldn't be too hopeful due to the time elapsed. In order to prevent abuse of the system they won't allow people to take the items home for a while and then bring them back to prove damage.
... View more
@zapps29 wrote: Customers, Travelling on Southwest? Please be careful when checking in a Flat Screen TV. They don't tell you the full story and if it is damaged you are on your own. I'll be honest that something relatively delicate like a TV might be something to consider shipping through a shipping service and not taking as checked baggage on airline travel, where you can get insurance. I'm sorry to hear that yours was damaged. Hopefully anyone reading this thread will decide to choose alternate methods for shipping a TV based on your experience.
... View more