09-08-2018
03:36 PM
09-08-2018
03:36 PM
Southwest requires point earning activity in your Rapid Rewards account once every 24 months in order to keep it active and avoid forfeiting all points. Unfortunately, once they are forfeited, they are gone. The only way I know of to possibly have them reinstated is if you had point earning activity in the past year that wasn't credited to your account. If so, contact Customer Relations and be prepared to show proof. Good luck.
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