09-22-2018
12:51 PM
09-22-2018
12:51 PM
@hmkorn wrote: I received a notice that my flight was cancelled as I was in the car heading to the airport. Contacted Southwest and was told it was a maintenance issue and they would rebook on the next flight. However, when they rebooked, my boarding position went from A to C for both the new flight and the new connecting flight, and they said they couldn't do anything about that. It seems they should offer an A1-15 at no charge or at least allow me to board when the families board after the A group. They said I would have to address this with the ticket agent at the airport. By then there could be dozens of others trying to do the same thing. Just as the others said, the A positions are already assigned A16-A60. They won't give out the A1-15 spots since those are for business select that pay a much higher ticket price, or pay for the extra position. As was mentioned, and when you talk about "dozens" of others going for the same thing - some number of each of those dozen will already be A-list customers who had the A16-A60 numbers on your canceled flight - they will board at "A61" exactly as you described without taking any other action. If you had an A-number on the previous flight you could ask the gate agent about boarding A61 also.
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