Southwest Airlines Community

Thanks for responding.    I know SWA are good but varied enforcement and poor human nature does cause a lot of frequent travelers a feeling of unjust entitlement.    Hope your good intentions can solve this as fair for ALL   I m not sure why your are required a handicap placard when using the designated parking spot while you are prevented from requesting such.   I just can help thinking of a flight I had in Fort Meyers, where 25, old people thought they can preboard just because their old (I can say this because I'm 64 with advance Rheumatoid Arthritis ) and a young guy with a rod sticking out of his leg was literally push aside by the stampede of old farts. Maybe I complaining because I am ashamed of my fellow older travelers    I think if a person has legitimate need they would have appropriate docs so scammers don't ruin it for everyone    Remember it's your procedure and responsiblity to make it fair.  Especially if you are up charging    Maybe I'm just need to retire   Thanks     ... View more

All this so about disability act, you shouldn't  charge or have a business "class" which bring you more revenue while putting burden on business class paying customer.  I am 62 year man with RA yet I don't consider myself disabled in the sense of pre boarding.  It use to be only used by need.  Now it's expected.  I have "associates" who pre board just because they have luggage and C section tickets. This is wide spread to extent in business communities Southwest Airlines are known as "miracle" flights.  People need wheelchair to get on and the sprint off plane when it lands. I know your answers will be based on some "karma" view of human nature.  But SWA creates the boarding process the throws up theirs hand when abuses ALWAYS occurs.  I am surprised that there hasn't been some sort of class action suit against SWA for failing to give services paid for.  I think you really need to fix this abuse and stop ignoring your customers.     I know way do I feel people in need in relation to flyingshould be accommodated, but you can't create a process subject to abuse and just ignore outcomes.  I think all business and regular flyers are sick of pre boarding done by people wanting better seat or place for bags   Also is is LUV to sell at gate a upgrade position just to see other abuse it by pre board policy.   Don't you all feel Herb would of fixed this.  After all it's SWA creation.  ... View more

I used to get upset about pre board cheaters.  I am 61 and have Rheumatoid Arthritis, I am not missing leg or unable to walk down plank.  If I want to get a better position I pay for.     I used to get upset and cheaters and unconcerned or indifferent gate agents.  Not anymore.  What I do now instead of getting mad is to give out the Atta Boy recognizance cards that SWA gives along with drink coupons to a-list  customers.  When I see gate agent doing their job and managing the boarding process correctly, I reward them with coupon.  Which incidentally enters tg worker in a prize contest   Focus on what’s doing well and maybe slackers will get the word and manage boarding process  ... View more