10-25-2018
11:49 AM
10-25-2018
11:49 AM
@chgoflyer wrote: @bec102896 wrote: @chgoflyer wrote: When your flight was cancelled by Southwest, you should have received a refund of the airfare back to the original form of payment, or (in some cases) Travel Funds for that amount, good towards future travel for one year from the original date of ticket purchase. Did you receive that? If travel ended up being completed on another southwest flight later that day or next day I don't believe you would get a refund to travel funds or your original form of payment just possible compensation (LUV voucher) and they usually won't issue a LUV voucher if travel was not taken at some point since that would be like paying a person to not fly The OP doesn't mention taking a later flight, but you are correct. If the original flight was cancelled but the passenger was accommodated on another flight they would not receive a refund or travel funds. I only mentioned this aspect earlier because sometimes people will use the wrong terminology, for example thinking that a cancelled flight generated a voucher when they really mean travel funds. I was trying to clarify. To your second point, Customer Relations may offer a voucher as a goodwill gesture for many types of situations. For example, a flight cancellation that causes a disruption in travel, leading to trip cancellation or alternate travel arrangements. This is not uncommon. One other thought, was the LUV issued as a paper ticket or by email? Back in the days of bumping oversold flights we would get paper copies on the spot - I don't believe these can be replaced, since they could be lost, given to someone else, etc. - it could still be in circulation. Email on the other hand there could be a scenario where you didn't receive it for some reason and they could re-send the prior info since it would still be a valid voucher as-is.
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