11-30-2018
08:41 PM
The gate agents giving out this preboarding privilige are playing Santa Claus on someone else's dime. I fully support the philosophy of preboarding but when these agents allow for abuse they are not inconveniencing themselves but those that have actually earned or paid for priority boarding. I've flown Southwest for over 30 years and this is a rapidly growing problem that Southwest management has turned a blind eye to. If they don't believe it's a problem I'd suggest they show up at BWI and watch the group of preboarders on a few flights. The people that actually deserve this preferential treatment should be the first to complain about the abuse. Instead they seem to get defensive.
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