Was this about Abcde? Your post is the fist time I've seen mentioned anything about her having an illness or disability. The issue about the staff was discussed at length on another thread, and I think everyone agrees that the behavior was innapproprite and I would expect severe consequences for that staff member, but understand that the staff member has rights as well so the disciplinary action may not be made public. Southwest may reach out to Abcde personally I would hope some LUV, but that's not something a member of the public is entitled to know.
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