Hello. There's lots of confusion about the credit card offers. There are at least 3 running simultaneously that I am aware of: 1) $200 credit and 10,000 RR points 2) 40,000 RR points and no credit 3) 60,000 RR points and no credit It sounds like Chase thinks you sigend up for #1 above and you think that you signed up for #3 above. This has happened to multiple people that have come here for help. Because this is a Chase program, Chase has to be the one to sort it out. Southwest has no way to know what you signed up for. Southwest just adds points to your RR account when Chase tells it to do so. So, you just need to keep talking to Chase. Good luck
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