01-07-2019
06:09 PM
1 Love
I phoned in a selected the option for an automatic callback. After the expected wait of 18 minutes, the SW system called me back and said to enter "1" when I was on the phone. So I entered "1". It repeated the message and again asked me to enter "1". So I did. And the third time. And the fouth time. And then it said that the number I had entered was invalid and hung up on me. So I called back and this time waited 21 minutes for a human to answer. After I explained what I wanted, he said he would do that and also would provide me with a direct number for customer servive. And then he immediately disconnected me. He never called back. Summary: I've spent about 50 minutes total on the phone, and (a) I have no idea whether or not he did what I wanted, and (b) I don't have the direct number for customer service.
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