01-31-2019
09:47 AM
01-31-2019
09:47 AM
Just had one of the worst experiences of my life with southwest! Was boarding a flight from Denver to Oakland and had the unfortunate pleasure of having Leticia (wouldn’t give me last name) oversee boarding. When boarding I had a small purse (3”x6”) and she rudely told me to put the bag into my backpack. I pulled over to put the bag into the other and she told me that I couldn’t stand there to adjust. She then went further and called her supervisor over to basically just make a mockery of me. It felt as if she was on a powertrip and wanted to take out her authority over me. I cannot that I experienced such rude behavior from a southwest employee. Being a longtime customer of southwest this definitely makes me saddened that I had to go through such an event which was surely not deserved.
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