@Avidmarianna wrote: Yes I did notify the crew and they comped my beer. They did take my name and # but indicated it was for use if the dunken passenger caused a problem with management. They should have been more concerned with the other 2 people in the row, me included. There is no where online to comment via email with Southwest and I called yesterday and was ON HOLD for a while and I dont have time for that. Just booked a flight to Boston and chose Jetblue.... There is an "email us" link - this web form method is more common these days instead of providing an email for you to use in your own application - the business can queue the messages easier to multiple reviewers, the address(es) that receive the message can change, there's less risk of user error sending the message by mis-typing or other error with the email application... https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US I also recommend twitter as the other poster mentioned. If you have something in mind that would make you happy and return to Southwest, tell them that so they don't have to guess.
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