02-25-2019
02:02 PM
02-25-2019
02:02 PM
Update: Here's the official reply I received from Southwest. While it's not exactly definitive at answering the question, it does seem to indicate that the 14-day reaccommodation practice only applies during protected Travel Advisories. Hope this helps clear up the confusion. Thank you for contacting us, we appreciate the opportunity to respond to your concerns. Please allow me to explain that when a flight cancellation occurs, the Customers involved have the option of surrendering their flight coupons for the appropriate refund or awaiting accommodation on the next available Southwest Airlines flight to their destination. In the latter case, our Employees will accommodate displaced Customers with a confirmed seat or a “priority standby” listing if confirmed seats are not available. Any changes made to a reservation outside of our accommodation procedures would be subject to the applicable fare difference at the time of the change. In contrast, when our Network Operations Control Team anticipates and announces, via a Travel Advisory on Southwest.com, that inclement weather may impact our flight schedule, affected Customers can be reaccommodated at no charge provided that: travel is completed within 14 days of the originally scheduled itinerary and no changes are made to the originally reserved city-pairs. If the Customer chooses to travel beyond the 14-day window, he/she is responsible for any fare difference for the new reservation. If you have any questions regarding our accommodation procedures, please feel free to contact us anytime at 1-800-I-FLY-SWA (1-800-435-9792). Your support, patronage, and confidence are very important to us, and we hope to have the opportunity to welcome you onboard another Southwest flight soon. Sincerely, John Repp, Southwest Airlines
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