02-21-2019
08:51 AM
The first thing I did was contact Customer Relations. They could do nothing and said once you use it, no matter what happens next it is gone forever.
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02-20-2019
12:09 PM
Very dissatisfied with SWA today. Very important business today that has been scheduled for a month scrapped becuase flight cancelled. Refunded for the ticket by means of a voucher to use on another flight, which is fine. However, the ticket was purchased with a discount code given to me by SWA and this cannot be refunded once used on a purchase. Complianed to Customer Relations after on hold for thirty minuets who stated they could not refund it. When I asked for them to simply mail me another to use on the flight I am now going to have to re-schedule, she stated they could not do that. Asked to file a formal complaint with follow up and she stated she would file the complaint (2295894115010), but I would receive no follow-up. Trying to find a place on the SWA site to lodge my complaint, but this is not easy. I think it is poor business policy to issue someone a discount and have them purchase a ticket with it and then cancel the service by no choice of the customer and then do not refund the cost plus the lost discount code. Now, a new ticket must be purchased without the discount for a latter flight which will amount to twice that contracted for. The obvious solution would be to re-new the code or issue a new discount code to be used on the new purchase. I word of advice to others who may come upon these discount codes issued to be used on tickets: if your flight cancels for some reason and you are issued a credit for another flight, you just lost your discount code. BAD BUSINESS DEALING
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