03-05-2019
08:24 AM
Hi Evelyn. I’m sorry to know you’re disappointed with our summer flight schedule changes between Indianapolis and Boston. With many destinations coast to coast and more on the way, our Network Planning Department has a very big job to do. Dozens of factors come into play in determining if a flight may or may not be profitable, such as the number of discounted fares offered on a given flight, airport costs, and many other things that eventually determine if a flight may or may not be a profitable one. For that reason, it’s hard to determine the success or failure of a route or a flight segment simply by looking at the number of Passengers onboard. I know that this does not solve the problem of getting you from point A to point B nonstop, but our hope is that when we service a route that fits your travel needs, you’ll continue to choose Southwest as your patronage means the world to us.
-Nashley
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