03-22-2019
10:48 AM
03-22-2019
10:48 AM
I spent 2 hours sorting through wet items an drying clothes. Perhaps you should reimburse me for my time and World Disney tickets that we were not able to take advantage of for the whole day because of this incident.
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03-22-2019
01:26 AM
Extremely disappointed to find that both my duffel bag and suitcase were completely soaked. The employees at the baggage service were not helpful at all. Although they filed a claim for me, they clearly saw that all my clothes were wet and I had to ask them several times to give me something dry to transfer some clothes that were damp but not soaked yet. Instead of waking up early to head to the park, I have to dry clothes. Thanks for ruining our vacation Southwest! We are not able to take advantage of the early morning because all my clothes are wet. We arrived at midnight hoping to go straight to bed, now I have to go buy pajamas at 2:00am.
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