03-27-2019
07:49 PM
I used to respect Southwest, but now I find myself losing faith in recommending Southwest Airlines. Southwest is unable to exchange the ticket towards the new itinerary due to some computer error. The only solution is that we purchase a whole new ticket for 800 dollars and wait for a LUV voucher in the future. The whole idea that your funds can be cancelled and reused is false. I understand that they may have computer issues, but we get penalized by having to purchase a new ticket and not use the money we gave them. They sell a whole new second ticket at full cost and get back LUV vouchers that we may or may not use on another trip. I Southwest if your computer is broken then you should refund the ticket. I have not guarantee I will travel again. You just forced a second sale. I guess your computers work as well as your planes.
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