@dissatisfied999 wrote: Beware flying SWA! I flew standby and was given a confirmed boarding pass by SWA, out of Houston airport, with confirmed destination Kansas City. Flight had 1 stop with no plane change. SWA forced me off the planeduring the stop, in Albequerque, and refused me a flight to Kansas City until 24 hours later on SWA. I was stranded in Albuquerque overnight, and there was great need to reach Kansas City due to hospitalization of loved one with terminal cancer. SWA in Albeq offered me no assistance, hotel, food or even drink. I was forced to purchase a ticket on an alternate airline to get me out of Albeq the next morning. When I submitted this issue to SWA customer service, I was told too bad. SWA won't reimburse me for cost of other carrier's ticket. So, SWA issues a confirmed boarding pass to final destination Kansas City, and then lands me in Albeq and says 'we changed our mind, too bad', and dumps me in Albeq, forces me to find my own way home asap, and refuses to honor cost of my forced flight on another carrier to Kansas City. Spread the word - Be wary of flying SWA!! I hope there wasn't some mixup with the communication, I don't think the wording should have been "confirmed" for that ABQ-MCI leg. Lessons learned for anyone else trying similar: Standby on a connecting flight should be considered for the risk of that second leg - try to find out how many open seats there are if standby, or else double-check that you are confirmed for all segments. If there is a risk on a second segment, try to get stranded somewhere with more options to get to your destination. Hopefully the situation doesn't repeat itself for you, but for anyone else out there considering a standby with connection.
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