@Jrightm that does not sound like a fun experience for anyone -- you, your child, the other passengers, or the crew. My experience travelling with children has generally been good but we've had some occassions where we sure would have appreciated a warm smile or a helping hand. We are past the temper tantrum stage in our family but early morning flights are still rough for all involved. I am another Southwest customer like you so I don't know that there is a specific "headphones" policy but it seems like common sense in most situations (i.e. when there is not a screaming child involved) that folks would wear headphones while on the plane. The only mention of "headphones" I'm able to find on the Southwest site is on the "In the Air" page under the "Inflight Entertainment" section: "Let’s make time fly while you’re onboard. Our inflight entertainment options are totally free to you, so you don’t need to purchase WiFi to access them. Bring your favorite viewing device and headphones to take advantage of all the free entertainment options–the hardest part will be deciding what to watch!" You may want to reach out to the Customer Relations team to get clarification (contact information here) on the existence of any specific policies and/or to provide feedback about your experience. I hope your next travel experience is more relaxing for everyone.
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