10-29-2019
10:20 AM
10-29-2019
10:20 AM
If Southwest has any 'flaw' at all, this may be it. It's unfortunate that unauthorized access to your account resulted in points being used without your knowledge. I've been reading several of these threads, and ironically, I received an e-mail from Southwest just a few days ago titled: "Action needed - unauthorized account access." Southwest deactivated my password due to my account potentially being accessed without my consent. The day before, a Southwest rep helped me book a flight with points - so could these actions have been related? Or was someone else trying to access my account? Unknown, but I had 2 things in my favor: my account has less than 2,000 points currently, and I don't store any payment information on Southwest.com. If someone *did* try to hack my account with the intention to steal points, I bet they were pretty disappointed 😉 But if I was in a scenario where thousands of points *were* stolen, I'd try everything possible to get them back. It would be pretty obvious to prove that the flights were not booked by me if the flights left anywhere other than PHL since PHL is my primary airport, and I don't fly out of any other location. If they tried to redeem points for *stuff* (RR Shopping), I could make the argument that I have never once used RR Shopping (although I should probably take advantage), but that would obviously be more difficult to prove. Good luck, and I hope you get a satisfactory resolution to this if you haven't already. --Jessica
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