@S__Comkowycz I'm sorry to hear of the experience you had on your recent flight as that is not the service a lot of us have come to know and LUV. Being that this is primarily a customer to customer forum I recommend you reach out to Southwest directly so they can look in to this. You can reach out to Southwest directly though any of the methods listed here: Submitting a Suggestion and/or Complaint Hope this helps Blake
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