Free bags, great. No change fees, awesome. What I like most as a frequent flyer is that you actually provide ample leg room for an average height human (5' 11" in my case). I had to make an unfortunate mistake by traveling via another major, non-discount airline recently and I had to stand up to stretch out my legs under the seat in front of me, crazy. Thanks Southwest for not treating anyone like they are a sardine in a can. Your humanity keeps me loyal.
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